Delivery & Returns

Delivery Area

KVETKI currently focuses on London delivery. Delivery outside the regular area may be possible by individual quote.

Delivery Days And Windows

Standard delivery days are Friday, Saturday and Monday. Delivery windows shown on the website are requested windows, not guaranteed arrival times, until KVETKI confirms the booking.

Delivery Price

The website may show a provisional delivery estimate based on postcode. The exact courier price is confirmed before payment. If the courier quote changes before payment is made, KVETKI will contact you before proceeding.

Recipient Unavailable

Please make sure the recipient will be available and that access details are correct. If a courier cannot deliver because the address is incorrect, access is restricted, the recipient is unavailable or the courier is refused entry, redelivery or replacement may require an additional charge.

Fresh Flowers

Fresh flowers are perishable and delicate. Please place them in water as soon as possible, keep them away from heat and direct sunlight, and follow any care advice provided.

Returns

Fresh flowers cannot normally be returned like non-perishable goods. If your bouquet arrives damaged, incorrect or materially different from the confirmed order, email info@kvetki.uk within 24 hours with clear photos and your order details.

Refunds And Replacements

KVETKI will review issues fairly and may offer a replacement, partial refund or other remedy where appropriate. Refunds are normally made to the original payment method. Your statutory rights are not affected.

Cancellations

Cancellation requests should be sent as early as possible. Once flowers have been purchased, prepared or arranged for your order, cancellation options may be limited because the bouquet is fresh and made to your specification.