Terms

Contact

Email: info@kvetki.uk. Order messages may be sent from orders@kvetki.uk.

KVETKI is a London-based florist operating through kvetki.uk. If you need business details for an order, invoice or complaint, contact us by email.

Order Requests

Submitting the website form sends KVETKI your bouquet brief. It does not by itself create a confirmed order or guarantee availability. A confirmed order is only created when KVETKI accepts the request, confirms the final price and delivery details, and payment has been agreed or received.

KVETKI may decline a request if flowers, delivery, timing or budget are not suitable.

Flowers And Substitutions

Flowers are seasonal and market availability can change. KVETKI will respect the agreed style, colour feeling and value, but exact flower varieties, sizes and shades may be substituted where needed. Fresh flowers are natural products, so minor variations are expected.

Prices And Payment

Bouquet budgets shown on the website are guide amounts. Delivery is separate unless stated otherwise. The final total is confirmed before payment. Payment instructions will be provided directly by KVETKI after the order request is reviewed.

Delivery

Delivery dates, windows and courier prices are confirmed before payment. You are responsible for providing accurate recipient details, postcode, access instructions and contact information. KVETKI is not responsible for failed or delayed delivery caused by incorrect information, unavailable recipients, restricted building access or circumstances outside reasonable control.

Cancellations And Changes

Please request changes or cancellations as early as possible. Because bouquets use fresh, perishable flowers and may be made to your specification, cancellation or refund options may be limited once flowers have been bought or the bouquet has been prepared. This does not affect your statutory rights.

Problems With An Order

If something is wrong, email info@kvetki.uk within 24 hours of delivery with your order details and clear photos. KVETKI will review the issue and may offer a replacement, partial refund or other remedy where appropriate.

Website Use

Content, photos, branding and copy on this website belong to KVETKI or are used with permission. Please do not copy or reuse them without written consent.

Governing Law

These terms are governed by the laws of England and Wales.